The Federal Authority for Identity and Citizenship (ICA) operates Customer Happiness Centers across all 7 emirates, providing essential Emirates ID services. Whether you need to renew your Emirates ID, update personal data, or handle urgent requests, our centers are strategically located for your convenience.

Each center offers comprehensive services including document verification, biometric verification, and application processing. With extended hours and professional staff, we ensure efficient service delivery across the UAE.

Abu Dhabi Emirates Customer Happiness Centers

ICA Headquarters - Main Center

Address:
Street 12, near Al Forsan Resort
Khalifa City, Abu Dhabi
Hours:
Monday-Thursday: 7:30 AM - 3:30 PM
Saturday: 9:00 AM - 5:00 PM
Services:
All Emirates ID services, Urgent processing, Replacements

Abu Dhabi Mall Center

Address:
Abu Dhabi Mall, Tourist Club Area
Abu Dhabi
Hours:
Monday-Thursday: 7:30 AM - 3:30 PM
Saturday: 9:00 AM - 5:00 PM
Services:
Standard renewals, Data updates, Status inquiries

Dubai Customer Happiness Centers

Dubai Mall Center

Address:
Dubai Mall, Ground Floor
Downtown Dubai
Hours:
Monday-Thursday: 7:30 AM - 3:30 PM
Saturday: 9:00 AM - 5:00 PM
Services:
All Emirates ID services, Fawri urgent service

Mall of the Emirates Center

Address:
Mall of the Emirates, Level 1
Al Barsha, Dubai
Hours:
Monday-Thursday: 7:30 AM - 3:30 PM
Saturday: 9:00 AM - 5:00 PM
Services:
Standard services, Renewals, Replacement cards

Best visiting times: Tuesday and Wednesday mornings have the shortest wait times. Avoid Mondays and Saturdays for faster service.

Northern Emirates Centers

Sharjah Center

Address:
Al Qasimia University Street
Sharjah
Hours:
Mon-Thu: 7:30 AM - 3:30 PM

Ajman Center

Address:
Sheikh Khalifa Street
Ajman
Hours:
Mon-Thu: 7:30 AM - 3:30 PM

Ras Al Khaimah

Address:
Al Nakheel Road
Ras Al Khaimah
Hours:
Mon-Thu: 7:30 AM - 3:30 PM

Fujairah Center

Address:
Hamad Bin Abdullah Road
Fujairah
Hours:
Mon-Thu: 7:30 AM - 3:30 PM

Umm Al Quwain

Address:
King Faisal Street
Umm Al Quwain
Hours:
Mon-Thu: 7:30 AM - 3:30 PM

Services Available at All Centers

Renewal Services

  • 1-year renewal (AED 170-200)
  • 2-year renewal (AED 270-300)
  • 3-year renewal (AED 370-400)
  • Urgent Fawri service (+AED 150)

Update Services

  • Personal data updates
  • Address changes
  • Contact information
  • Emergency contact details

Card Services

Support Services

Book Your Appointment

To book an appointment at any Customer Happiness Center:

Official Booking Portal

Official government appointment system

Frequently Asked Questions

Do I need an appointment to visit a Customer Happiness Center?

Yes, appointments are recommended to avoid wait times. You can book online or by phone. Walk-ins are accepted but may experience longer wait times.

Which documents do I need to bring for renewal?

You need your current Emirates ID, passport with valid visa, and medical test results if applicable. Check the complete requirements list.

Can I pay late fees at Customer Happiness Centers?

Yes, all centers accept late fee payments. The current late fee is AED 20 per day with a maximum of AED 1,000. Payment can be made by cash or card.

Are Customer Happiness Centers open on weekends?

Some centers are open on Saturday from 9:00 AM - 5:00 PM. Check specific center hours as schedules may vary. All centers are closed on Friday and Sunday.