Yes, biometric verification (fingerprints) is mandatory for all Emirates ID renewal applicants aged 15 years and older. This requirement has been in place since 2020 and continues to be enforced in 2026 as part of the UAE's enhanced security measures.

The biometric capture process involves scanning all ten fingerprints and must be completed at designated Customer Happiness Centers, as this cannot be done through online renewal alone.

Age Requirements for Biometric Verification

The Emirates ID biometric requirements are clearly defined by age groups:

15 Years and Older

  • Biometric verification (fingerprints) is mandatory
  • Must visit Customer Happiness Center in person
  • All 10 fingerprints will be scanned
  • Cannot complete renewal entirely online
  • Valid for residents and UAE nationals

Under 15 Years

  • No biometric verification required
  • Can renew online through parents' UAE Pass
  • Still requires updated photograph
  • Parent or guardian must handle the process
  • Same renewal fees apply

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Biometric Verification Process

Understanding the biometric capture process helps you prepare for your visit to the Customer Happiness Center:

What to Expect During Biometric Capture

  • Digital fingerprint scanning of all 10 fingers
  • Process takes approximately 5-10 minutes
  • High-resolution scanners ensure accurate capture
  • Multiple attempts allowed if initial scan unclear
  • Immediate verification of biometric data quality

Preparation tip: Ensure your hands are clean and dry before the appointment. Moisturized fingers scan better than very dry skin, but avoid excessive lotion.

Biometric Capture Requirements

  • Original Emirates ID (current or expired)
  • Valid passport with UAE residence visa
  • Clean hands free from cuts or bandages
  • Confirmed appointment at Customer Happiness Center
  • Payment of renewal fees

Booking Your Biometric Appointment

Since biometric verification is mandatory for those 15 and older, you'll need to book an appointment at a Customer Happiness Center:

Official Booking Portal

Book your appointment through the official ICP portal:

Book Appointment Now

Official government booking system

Best Times to Visit

  • Tuesday and Wednesday mornings (7:30 AM - 10:00 AM)
  • Avoid Monday mornings and Thursday afternoons
  • Weekend appointments available at select centers
  • Book at least 3-5 days in advance
  • Early morning slots typically have shorter wait times

Online Renewal vs In-Person Requirements

While the UAE government has digitized many services, biometric verification remains a mandatory in-person requirement for most applicants:

Online Process

  • Application submission
  • Document upload
  • Fee payment
  • Photo upload (selfie)
  • Biometric capture

In-Person Visit

  • Biometric verification
  • Document verification
  • Final processing
  • Quality control check
  • Immediate issue resolution

Important: Even if you start your renewal online, you must visit a Customer Happiness Center to complete the biometric verification if you're 15 or older. The online process alone is not sufficient for completion.

Exceptions and Special Cases

While biometric requirements are generally mandatory, there are specific circumstances where exceptions may apply:

Medical Exemptions

  • Individuals with missing fingers or severe scarring
  • Medical conditions affecting fingerprint clarity
  • Temporary injuries preventing biometric capture
  • Must provide medical certificate from authorized clinic
  • Alternative identification methods may be required

Technical Issues

  • Scanner unable to read fingerprints after multiple attempts
  • System technical difficulties during appointment
  • Backup manual processes may be implemented
  • Return appointment may be scheduled
  • No additional fees for technical rescheduling

Special note: If you have concerns about biometric capture due to medical conditions, contact ICP customer service at 600-52-2222 before your appointment to discuss alternatives.

Frequently Asked Questions

Can I renew my Emirates ID completely online if I'm over 15?

No, if you're 15 or older, you must visit a Customer Happiness Center for biometric verification. You can start the process online but must complete it in person. Learn about the online process.

What if my fingerprints don't scan properly?

The staff will attempt multiple scans and may use different techniques. If technical issues persist, they'll document the attempt and may schedule a return visit or implement alternative verification methods. Contact support for assistance.

How long does biometric verification take?

The biometric capture process itself takes 5-10 minutes. However, total appointment time including document verification and processing may take 20-30 minutes. Check full timeline.

Do I need biometrics if I'm renewing from outside the UAE?

Yes, biometric requirements apply regardless of your location during renewal. You must return to the UAE and visit a Customer Happiness Center to complete the biometric verification process. Plan your travel accordingly.

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