Booking your Emirates ID appointment online is the fastest and most convenient way to renew your Emirates ID or complete related services. The ICP website allows you to select your preferred Customer Happiness Center, choose a convenient time slot, and receive instant confirmation via SMS.

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How to Book Emirates ID Appointment Online

The online booking system through the official ICP website is available 24/7 and allows you to schedule your visit in advance. Here's the complete step-by-step process:

Official Booking Portal

Access the official Customer Happiness Center booking system:

Access Booking Portal

Official and secure government website

Step-by-Step Booking Guide

  • Visit the ICP Customer Happiness Centers page
  • Click on "Book Appointment" or similar option
  • Select your preferred emirate and specific center location
  • Choose the service type you need (renewal, replacement, data update, etc.)
  • Pick an available date and time slot that works for you
  • Enter your Emirates ID number and personal details
  • Provide your mobile number for SMS confirmation
  • Review all information and confirm your booking
  • Receive instant confirmation via SMS with appointment details
  • Save the confirmation message for your visit

Need to check your current Emirates ID status first?

Check Status First

Book by Phone - Alternative Method

If you prefer to speak with a representative or face difficulties with the online system, you can call the ICP customer service directly.

ICP Customer Service: Call +971 600 522 222 for appointment booking assistance. Available during regular business hours.

What to Have Ready When Calling

  • Your Emirates ID number (15 digits)
  • Preferred dates and times for your appointment
  • Mobile number for SMS confirmation
  • Type of service you need (renewal, replacement, etc.)
  • Preferred Customer Happiness Center location

Best Times to Book and Visit

Timing your appointment correctly can significantly reduce waiting times and ensure faster service. Based on 2026 data, here are the optimal booking strategies:

Recommended Days and Times

  • Best days: Tuesday and Wednesday mornings offer shortest wait times
  • Optimal hours: 8:00 AM - 10:00 AM for fastest service
  • Avoid: Monday mornings and Thursday afternoons (typically busiest)
  • Weekend options: Some centers open Saturdays 9:00 AM - 5:00 PM
  • Regular schedule: Monday to Thursday 7:30 AM - 3:30 PM

Pro Tip: Book appointments 3-5 days in advance for better time slot availability, especially if you need specific hours.

Appointment Confirmation and Preparation

Once your booking is confirmed, you'll receive an SMS with all the essential details. Here's what happens next and how to prepare for your visit:

Confirmation Details You'll Receive

  • Appointment date and exact time slot
  • Customer Happiness Center address and location
  • Reference number for your appointment
  • Service type and any specific instructions
  • Required documents checklist
  • Contact number for changes or cancellations

Before Your Visit

Proper preparation ensures your appointment goes smoothly and you complete your Emirates ID service without delays:

  • Review the complete document requirements for your specific service
  • Prepare exact change for fee payment (cash or card accepted)
  • Arrive 10-15 minutes early to complete any preliminary paperwork
  • Bring your appointment confirmation SMS
  • Consider urgent service options if you need faster processing

Frequently Asked Questions

Can I reschedule my Emirates ID appointment online?

Yes, you can modify or cancel your appointment through the same ICP portal where you booked it. Alternatively, call +971 600 522 222 for assistance with changes.

What happens if I miss my scheduled appointment?

Missed appointments are automatically cancelled. You'll need to book a new slot online or by phone. Try to cancel in advance if you can't make it to help others book available times.

How far in advance can I book an Emirates ID appointment?

You can typically book appointments up to 30 days in advance through the online system. Peak times may have limited availability, so book early for preferred slots.

Is there a fee for booking Emirates ID appointments?

No, appointment booking is free. You only pay the actual service fees when you visit the center. Check current Emirates ID fees for 2026 before your visit.

Ready to book your appointment?

Book Appointment Now