Need help with your Emirates ID? The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) provides multiple contact channels to assist residents with all Emirates ID related services. Whether you need to renew your Emirates ID online, check application status, or get urgent support, here are all the official contact details for 2025-2026.

Main Call Center

+971 600 522 222

Available 24/7 for all Emirates ID inquiries and support

Official Contact Numbers

Emirates ID Call Center

+971 600 522 222

24/7 multilingual support

Fax Number

+971 2 4955550

For official documents and complaints

Live Chat Support

ICP Website Chat

Available 24/7 on official website

UAEICP Mobile App

In-App Support

Direct support through mobile app

Official ICP Website

Access live chat support and all Emirates ID services:

Visit Official Website

Official government website

24/7 Digital Support Options

Website Live Chat

  • Available 24/7 on icp.gov.ae
  • Instant responses to common queries
  • Support in Arabic and English
  • No registration required

UAEICP Mobile App

  • Download from App Store or Google Play
  • In-app customer support
  • Track application status
  • Submit support tickets

Need help with specific services?

Check Requirements

Emergency and Urgent Support

Urgent Services Available: For time-sensitive Emirates ID matters, the call center at +971 600 522 222 operates 24/7. You can also access Fawri urgent service for expedited processing.

When to Use Emergency Support

  • Lost or stolen Emirates ID requiring immediate replacement
  • Urgent travel with expired Emirates ID
  • Critical application issues affecting employment
  • Technical problems with UAE Pass login
  • Payment processing errors for renewal fees

Customer Happiness Centers Contact

While the main call center handles most inquiries, you can also contact specific Customer Happiness Centers directly for location-specific support:

Operating Hours

Monday to Thursday:
7:30 AM - 3:30 PM
Selected Centers Saturday:
9:00 AM - 5:00 PM

Best time to visit: Tuesday-Wednesday mornings for shorter wait times

Most Common Contact Reasons

The Emirates ID contact center handles these frequent inquiries:

Renewal Support

  • Online renewal assistance
  • Document verification issues
  • Payment processing problems
→ Renewal Guide

Status Tracking

  • Application progress updates
  • Collection notifications
  • Delivery scheduling
→ Check Status

Technical Issues

  • UAE Pass login problems
  • App functionality issues
  • Digital ID download errors
→ Digital ID Help

Fee Information

  • Current pricing details
  • Late fee calculations
  • Payment method queries
→ Fee Structure
What are the call center operating hours?

The Emirates ID call center at +971 600 522 222 operates 24/7, providing round-the-clock support. Physical centers have different hours.

Can I get support in languages other than Arabic?

Yes, the call center provides multilingual support including English. The website chat and mobile app also offer support in multiple languages.

Is there a charge for calling the Emirates ID hotline?

The 600 number is a premium rate service. Standard calling rates apply as per your telecom provider. Consider using the free chat support on the website or mobile app.

How long do I need to wait for phone support?

Wait times vary by time of day and season. Peak times are typically Sunday-Tuesday mornings. For faster service, try the online chat or status check tools.